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Repeat Prescriptions Policy

Making an appointment with your doctor is always the best way to obtain a repeat prescription, as it gives your doctor an opportunity to review your on-going need for medication. Providing repeat scripts without an appointment is therefore solely at the discretion of your doctor.

Our doctors are unable to provide repeats if you were not seen for your last prescription, or if your medication was changed at your last visit. An appointment is always necessary for medications such as antibiotics.

Requesting a repeat prescription through our website

In the event that your doctor is willing to provide a repeat prescription without an appointment, he/she will contact you by email or phone to let you know when it is ready. They may also contact you if further information is required before the repeat prescription can be issued.

The turnaround time for repeat prescriptions is 48 hours (weekends and public holidays not included). Repeat prescriptions can also be issued on an urgent basis (at your doctors discretion), where the turnaround time is 24 hours. However, please be aware that this will attract an additional charge of $10.00.

If we have not contacted you within 48 hours of your repeat prescription request, please phone reception on 837 1110 to confirm that it is ready / has been sent.

 

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